Each Bona China piece takes time and skill to craft and with this in mind, delivery of best quality items can take up to 10 days depending on our current stock levels. If in stock we can supply within 5 working days. Seconds and Discontinued quality ware will be delivered within 7 working days. All overseas orders may take a little longer. Email us for details and we will be happy to help.

We ship to most countries all over world. For more details see Shipping section or use the contact form to ask us a specific question.

Standard UK delivery is FREE on orders over £75, otherwise it is £3 for orders up to £15 and £5 for orders over £15. Charges for international delivery vary dependent on the order value and location – please see our Shipping section for further details or contact us for specific information.

Please contact our us on +44(0)#### ###### or use our contact form to arrange a return and discuss your options.

Yes, we accept all major cards: Visa, Access, Mastercard, and more in person. We use the PayPal system on our online shop, which guarantees protection and security.

No, our online sales are exempt from the VAT refund scheme. For more information, visit the HM Revenue & Customs website.

The majority of ware is made in Stoke-on-Trent, England and all Bona China items are hand-decorated and crafted with loving syyention in Somerset, England.

Yes, they are safe for dishwasher and microwave use. The exception being items with metallic gold or silver content which are NOT microwave safe, but can still be placed in the dishwasher. Each product description will state which category it belongs to. We do, however, recommend washing by hand using low temperatures and liquid detergents and then drying with a soft cloth.

No, Bona China ware is UNSUITABLE for oven and freezer use.

Our products are microwave and dishwasher safe EXCEPT those with metallic gold or silver content which should NOT be placed in a microwave. We recommend using low temperatures and liquid detergents when washing, or alternatively washing by hand and drying with a soft cloth. Bona China is unsuitable for oven and freezer use.

Each piece is decorated using designs from an eclectic mix of unique waterslide motifs. This means no two pieces will be identical and even when you select from a defined collection, there will always be minor signs of variation. This is what makes Bona China distinct and unique and sets it apart from mass produced ware.

These marks are where items have been supported with kiln furniture when fired. Plates and dishes are supported in three spots with pins - this suspends them and prevents them from sticking to each other. In the majority of cases there are no marks at all.

Bona China is handmade and decorated and occasionally slight faults appear in the glaze and pattern. These do not pass our rigorous inspections, and are therefore deemed as seconds. Seconds are sold at a discounted price. Please email us for any current seconds stock.

The glaze is a specialist finish that is fused to our Bona China ware in the firing process, giving it a durable, protective coat and beautiful semi-gloss finish.

Porcelain (is a ceramic material made by heating materials, generally including kaolin, in a kiln to temperatures between 1,200 and 1,400 °C (2,200 and 2,600 °F). The toughness, strength, and translucence of porcelain, relative to other types of pottery, arises mainly from vitrification and the formation of the mineral mullite within the body at these high temperatures. Porcelain is also referred to as china or fine china in many English-speaking countries. Subsequent firing of applied artwork is at a lower temperature of 780.

For more information, visit our stockists page here, or use our contact form to ask us any question,

Please contact us using our contact form so we may be able to help you further.